“I wanted to update you on my first day back at the job (after the Power Up! For Management seminar.) I was a lot more confident then I thought and realized as soon as I got here that I was going to focus today on catching up with all the paperwork.  And throughout the week I would put myself in the back with all the therapists teaching everything that you both had taught me. I wanted to let you know that one of my therapists who has been very shy about putting herself out in the gym to meet people and promote herself.  I told her today to put the massage chair out that we just purchased a couple of weeks ago.  She brought it out (it was a very slow hour at the gym to put it out, and she still did) and within the hour she sold herself a client!  A lady came in and bought a series worth $500 and she also pre-booked all those appointments for the next 2 months with that therapist!  I was so proud of her and hugged her and she was just glowing!  It lifted her confidence as well as her paycheck!  It really does start with me, and my ability to give the push.  My confidence to feel like I am telling the employees the right thing to do, and that it will work, turns into the employee having confidence to go do something like that. Thank you so much again for everything!”

Trina Miscannon, Assistant Spa Director in Irvine California

"I got a lot out of The Powered-Up! Front Desk class as an owner. I was going to send my front desk person but she had family obligations. I'm glad it worked out that I went and would recommend it to other owners as well. The class had a lot of good suggestions which I am going to implement ASAP. Also, I don't know about other owners but I always wonder "how do the big spas handle this situation?" Talking to some of the girls that are in this position gave me some insight into their front desk policies. Very interesting! It was good for me to step out of the esthetician world and into the "Front Desk" position. I might add too that it really helps to know that, as an owner, you're not alone in your endeavor. Thanks for a great class!"

Cindy Martin, Owner of A Thousand Cranes Day Spa in Modesto, California

"As a skin care salon owner, I am in constant search for ways to keep my estheticians educated. They love learning, as it keeps them inspired. But good classes are few and far between. I have my own skin care line, so it's not advantageous to send them to a class taught by a skin care company, as their push will be on their product line. So, it doesn't leave me with many options. I sent three of my estheticians to the Power Up! class and boy, was it ever educational! This two day class taught them about what you really need to know to succeed in this business: the relationship you have with your client and how to make it the best it can be. Looking at this business from a true understanding of what the clients really want, versus what WE think they want, is a real eye opener, and Jaya Schillinger and Douglas Preston shed the light on it. Giving the most advanced, most cutting-edge facial does not guarantee your success. But being taught the tools to connect with your clients is what it's all about. As Douglas Preston always says, "the one thing that your competition can't duplicate is the relationship you have with your client." And this class will show you the secrets. My estheticians got so much inspiration from this class and it was worth every penny! If you want to be truly successful, this class is a must!"

Renee Rouleau, President of Renee Rouleau Skin Care Salon in Plano, Texas

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